Every social worker dreads the call from a caregiver in what appeared to be a stable placement indicating that they are in crisis. At this point foster parents are often indicating that they don’t know how to manage the child’s behaviour or are insistent the child be moved immediately. Managing this call with confidence and expertise has a significant impact on the outcome of these situations. Participants will be guided through a discussion on how to respond to the emotional experience of the caregiver, how to validate their concerns and engage them in a problem solving process that will improve outcomes for the child.
