ACS has a firm cancellation policy requiring a minimum of 24 hours notice for appointments you are unable to attend. This policy is clearly outlined in our intake information and stated in appointment reminders. This policy is essential to sustainability of our small business so that we can continue to serve the families who need us.  

Any cancellations past the minimum 24-hour requirement are subject to 50 % of service fees. Cancellations with less than 2 hours notice are considered no show and billable at the full rate of service. If you find yourself having to pivot in the day to unexpected illness or circumstances, we offer a variety of options such as switching your appointment to online, transferring the appointment to a different family member or asking your therapist for a relevant letter or documentation that would be helpful.